Performance has little to do with the strength of the brand, the brilliance of the strategy, or even the number of nap pods scattered around the office. In other words, weve built our business on the understanding that performance has less to do with processes, systems, and perksand everything to do with people.Our focus on performance has led us to identify four high-leverage skill sets demonstrated by the best of the best. When work is routine, top performers behave like everyone else. But as soon as stakes are high, projects turn crucial, and results are on the line, top performers behave differently. Theyre masters of dialogue, accountability, influence, and productivity. These are the skills we teach in our award-winning training courses: Crucial Conversations, Crucial Accountability, Influencer, and Getting Things Done.Check out our channel for videos related to the above, as well as episodes of the Behavioral Science Guys and other fun content.